Heidi Arntzen

Heidi Arntzen is a social worker who offers calm, down-to-earth counselling for adults facing hard moments. She creates a space where people can speak openly, feel heard, and work toward change at a pace that suits them.

She holds AASW and brings six years of experience in mental health and alcohol and other drug settings. Heidi helps people make sense of what they are feeling, strengthen coping skills, and take practical steps toward steadier wellbeing. Her manner is warm and collaborative rather than directive.

Many clients come because they have been carrying a lot for a long time and rarely get to focus on their own needs. In sessions she talks through what feels overwhelming or stuck and builds simple strategies that fit daily life. Practical skills are balanced with emotional support so change can be sustainable.

Heidi offers trauma-informed care and supports people dealing with anxiety, stress, depression, grief, and burnout. She also provides harm-reduction and recovery support related to alcohol and other drug use, and helps with life transitions, relationship and family stress, and caregiving strain.

Her approach draws on person-centred and strength-based principles. Heidi uses evidence-informed tools such as motivational interviewing and CBT-informed strategies to help people clarify goals and practise new ways of coping. If someone is unsure about starting, she recommends a short conversation to see if working together feels right.

How therapeutic approaches translate to online care

Motivational interviewing is a collaborative way of talking that helps people find their own reasons for change. It suits issues like substance use or when someone feels stuck about a next step. CBT-informed strategies focus on identifying unhelpful thoughts and testing small behaviour changes to reduce anxiety or low mood.

Finding the right approach is part of the work. The therapist will talk with each person about goals, preferences and practical needs, and together they will choose or adapt methods that fit. This is a collaborative process and may change over time as needs evolve.

Confirm the session formats available before booking, as specific formats are not listed here. Online work can make it easier to fit therapy into a busy life by removing travel time and allowing check-ins during breaks. It can also suit people who prefer shorter or more frequent sessions or who need to avoid being on camera sometimes. Appropriately qualified therapists help tailor session length and style so coping strategies can be practised in everyday routines.